Crisis support
If yours or someone else’s mental or emotional state gets worse quickly, this can be called a mental crisis or mental health emergency.
Mental health crises may be one of these:
- suicidal behaviour or intention
- panic attacks / extreme anxiety
- psychotic episodes (loss of sense of reality, hallucinations, hearing voices)
- other behaviour that seems out of control or irrational and that is likely to endanger the person or others
In a crisis situation, it's important to get help quickly.
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Immediate risk of danger or serious harm |
Emergency services |
Telephone: 999
If yourself or others, are in immediate danger of serious harm (for example, if someone has taken an overdose) call for an ambulance immediately. Give as much information as possible to the operator and be as clear as you can when giving your address and telephone number. |
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Urgent medical advice is needed but it isn’t an emergency |
NHS 111 |
Telephone: 111
Textphone: 18001 111
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. |
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If you need someone to talk to about how you are feeling or how to deal with someone else’s behavior |
The Haven |
Telephone: 07483141310
The Haven @ 30 Clarence Street offers mental health support to anyone aged 16 or over in York and Selby. They are located at 30 Clarence Street (open 6pm-11pm, seven days a week). |
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Samaritans |
Telephone: 116 123
The Samaritans offer a 24-hour confidential telephone helpline. You can also contact them via email or write to them.
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Local crisis team |
If you, or someone you know, is experiencing a mental health crisis, call NHS 111 and select the mental health option. Available 24/7, you will speak to a mental health professional who can listen to you and help you find the right support. If you are deaf or have hearing loss please use NHS 111 – SignVideo or the 18001 111 Relay UK app. |
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People already receiving treatment for mental ill health |
Care plan emergency numbers |
If the person having a mental health crisis is already getting treatment and support for their mental ill health they will have a care plan. In this care plan will be the numbers you can call in an emergency.
Information on access to mental wellbeing services in the Vale of York. |
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People without a care plan, or if you can't find it |
Call your GP |
Phone your GP surgery and ask for an emergency appointment. If you phone and the surgery is closed there should be a recorded message giving you an emergency contact number to call.
Alternatively, phone your mental health worker or care co-ordinator, if you have one, or go to the accident and emergency department at your local hospital if there has been an injury or another physical health problem. |
Access and Referral to Crisis
A briefing on crisis support services available in the York and Selby areas can be found here.
Support by area
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North Yorkshire residents |
If you live in the Easingwold, Selby, Tadcaster, Helmsley, Kirkbymoorside or Pickering areas, you can call the confidential and anonymous Mental Health Helpline on 0333 0000 309. |
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City of York residents |
If you live in the York area, the Mental Health Support Line is available by referral only from your key worker, care coordinator, doctor, nurse, or any other mental health worker you are in contact with. The line is also available to carers and supporters.
If you are under 18, the crisis team is available between 10 am and 10 pm 7 days a week. You may call them directly. |
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If you live in the Pocklington area, referral, assessment and treatment services for working age adults (18-65 years of age) who are experiencing severe and complex mental health issues are provided by Tees Esk and Wear Valley NHS Foundation Trust who can be contacted on 01904 526582. |
Care Concordats
The CCG and partners from services and agencies that come into contact with people in mental health crisis have signed up to a local Crisis Care Concordat, it sets out how services work together to ensure that individuals get the support they need, when they need it.
