The PERSON Approach has been developed jointly by NHS Humber and North Yorkshire ICB, City of York Council and North Yorkshire Council and is intended as a prompt for professionals visiting residential settings. This aids teams in what to look out for in terms of the quality of care, which might not be related directly to the task at hand and encourages professionals to be reminded where opportunities may exist to challenge or celebrate the quality of care. This uses 5 key prompts to consider when visiting a residential settings:

• Person Centered
• Environment
• Responsive
• Safety
• Opportunity
• Nutrition and Hydration

Where quality related issues are identified, visiting professionals are encouraged to discuss these in the first instance with the responsible person for the service, home manager or deputy and complete the PERSON form. However, where appropriate, discuss within their team and/or raise a safeguarding concern if it is appropriate.

Submitting a Safeguarding concern about an individual does not exclude submitting a PERSON form about a quality concern.

How do we use this information?

• Use the information received to feedback to other council service areas or partner agencies, if there are areas that require additional response.
• Use the information to support our approach to our quality and contract monitoring.
• Track trends in areas such as Infection Prevention Control or Nutrition and Hydration and look at how we can provide support to our sector to drive improvement and quality.
• To identify best practice and celebrate success
• We may use the information to contribute towards statistical analysis; statutory returns; knowing we're delivering care to the right people; driving quality and managing people’s safety.

Further information can be found through the PERSON Poster

To submit a PERSON form for a City of York provider please follow this link

To submit a PERSON form for a North Yorkshire provider please follow this link

If in your professional opinion the situation warrants a Safeguarding Concern (see the Joint Multi-Agency Policy and Procedures), please refer to the links below:

• To raise a Safeguarding Concern for City of York Council 
• To raise a Safeguarding Concern for North Yorkshire County Council